Return & Refund Policy
Return & Refund Policy for Preston & Palmer
At Preston & Palmer, we strive to provide a seamless shopping experience. If you are not completely satisfied with your purchase, we offer a simple return process. Please review our policy below.
1. Return Window
- You have 30 days from the date of receipt to initiate a return.
- Order Cancellations: You may cancel your order within one hour of placing it. After this period, cancellations are not possible, and you must wait to receive the item before requesting a return.
2. Return Options
Return to Our Warehouse in Asia
- You may return your item directly to our warehouse in Asia.
- No additional processing fees apply, but return shipping costs are the customer’s responsibility.
- Full refunds are issued once the item is received and approved.
3. Return Process
To initiate a return:
- Contact our customer service at info@prestonandpalmer.com.
- Provide your order number.
- Our team will give you detailed return instructions.
4. Refund Conditions
- Refunds are processed after the returned item is received and inspected.
- The refund process may take up to 10 business days after the return is confirmed.
- Return shipping costs are the customer’s responsibility, unless otherwise specified.
5. Non-Returnable Items
Some items do not qualify for returns, including:
- Personalized items
- Final sale items
Please check the product description for any return exceptions before purchasing.
6. Need Help?
We are here to assist you! If you have any questions about our Return & Refund Policy, please contact us at:
✨ Thank you for shopping with Preston & Palmer! ✨