General Terms & Conditions

General Terms & Conditions for Preston & Palmer

www.prestonandpalmer.com

These General Terms & Conditions (GTC) govern the use of our website and purchases made at Preston & Palmer. By placing an order on our website, you agree to the following terms.

1. Products

Our products are described and presented with the highest level of accuracy. However, slight variations in color or descriptions may occur. Images are for illustration purposes only and are not binding.

2. Prices

  • Currency: All prices are listed in U.S. dollars (USD).
  • Taxes & Duties: Prices do not include applicable sales tax, as these are calculated at checkout based on your location.
  • Shipping Costs: Shipping fees are not included in the product price and will be added at checkout.

3. Orders & Confirmation

  • Once an order is placed, you will receive an email confirmation with details of your purchase.
  • We reserve the right to cancel an order in cases of payment issues or stock unavailability.

4. Payment

We accept payments via:

  • Credit/Debit Cards (Visa, Mastercard, American Express)
  • PayPal & Other Secure Payment Methods

💳 Full payment must be received before your order is processed and shipped.

5. Shipping

  • Shipping is available to locations specified on our website.
  • Estimated delivery times vary based on your location and chosen shipping method.
  • Preston & Palmer is not responsible for delays caused by third-party shipping carriers.

Delivery Duty Unpaid (DDU)

  • We ship all orders using DDU (Delivery Duty Unpaid), meaning that import duties, taxes, and any additional fees are not included in the order price and must be paid by the customer upon delivery.
  • Please check with your local customs office for any potential additional charges before placing your order.

6. Returns & Cancellations

  • You have 30 days from the date of receipt to return your order under our Return Policy.
  • Return shipping costs are the customer’s responsibility.

Cancellations:

  • You may cancel your order within one hour of placing it.
  • After this time, cancellations are not possible, and you must wait to receive the order before requesting a return.

📧 To initiate a return, contact us at info@prestonandpalmer.com.

7. Warranty

Our products come with legal warranties covering defects and non-conformity.

For warranty claims, please contact our customer service team.

8. Liability

  • Preston & Palmer is not liable for indirect damages resulting from the purchase of our products.
  • Our liability is limited to the order value of the purchased items.

9. Data Protection & Privacy

We are committed to protecting your privacy.

🔒 For more details on how we handle your data, please refer to our Privacy Policy.

10. Changes to Terms & Conditions

Preston & Palmer reserves the right to modify these terms at any time.

  • Changes will only apply to future orders and will be published on this page.

11. Governing Law

These terms are governed by the laws of the United States.

  • In the event of a dispute, we will seek an amicable resolution before taking legal action.

12. Contact Us

For any questions regarding our General Terms & Conditions, contact us at:

📧 info@prestonandpalmer.com

✨ Thank you for shopping with Preston & Palmer! ✨